Analyzed and resolved problems relating to cloud and virtualization products. https://www.velvetjobs.com/resume/cloud-support-engineer-resume-sample Supported hosting sites and evaluated new cloud based technologies. What Does a Cloud Engineer Do? You think of hard and complex support situations as opportunities to learn, You follow industry trends and constantly think and re-thing how to put this in practice, You love software and you’re in crush love trio with PaaS and IaaS, You’re fast learner and even if you don’t know anything you grasp the opportunity to learn and apply, You hold BSc degree in Computer Science or related technical field, Atleast 5 years experience in hands-on production administration of large system environment, Knowledgeable in using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running unix commands, Demonstrated experience with open source products, Knowledgeable in how Domain name Service (DNS) works, Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer, BS/MS or equivalent in computer science or electrical engineering, Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from technical leads and/or management, Participation in a 24x7 on duty rotation is required, Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience, Possesses good problem solving and analytical skills, Are passionate about technology and naturally curious about cloud-centric virtualized world, Want to work on diverse products, each requiring different technologies, methodologies and approaches to troubleshooting, Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training, Are passionate about technology, and what the future holds in this cloud-centric virtualised world, Publishes articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systems and reviews others' articles, At least one year of experience in a technical customer support environment or field experience, Ability to understand technical issues and apply technical concepts, Ability to work both independently and well with others, Outstanding problem-solving skills with an eye for details and the desire to problem solve, Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience, Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as OpenSwan, Openvpn, Yyatta, IPsec-tools/racoon, Quagga, Windows2008R2, and PFSense, Excellent network analysis fundamentals and robust troubleshooting skills including Iperf, MTR, Routing Protocols, SSH, Network Monitoring and other Troubleshooting tools, Open to working weekend shifts (Tuesday-Saturday or Sunday-Thursday, 7AM or 10AM start times), Experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, Experienced with linux system monitoring and analysis, Strong Linux system administrator skillsNetworking (DNS, TCP/IP), Understanding of distributed computing environments, 4+ years of experience in a technical position, Experience with web servers (Apache, Nginx HAproxy or IIS), Experience configuring software-based IPSEC and SSL based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense, Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript (and JSON),etc), Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP/IP, Strong experience and Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc, Expertise with network and security tools especially Linux-based tools, packet capture tools, etc. Created and updated user IDs and security group tasks. A bachelor’s degree or higher in Computer Science or Engineering is often preferred if not required. ), Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Demonstrated excellent oral and written communication skills, Proficient in speaking and writing the English language, Open to working weekend shifts as needed (no after hours or on call shifts), Open to working non-standard schedule including a Sun-Mon or Fri-Sat weekend. Login with Amazon, Facebook Connect, OpenID, etc.) Worked on Microsoft Azure (Public) Cloud to provide IaaS support to client. Representative AWS Cloud Engineer resume experience can include: Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and … "Conceptualized and operationalized a unique rate card based pricing model used by Microsoft globally for selling *MIGRATION SERVICES*." Support Engineer. by Leslie Stevens-Huffman May 2, 2013 4 min read. Skills shown on sample resumes with regard to this position include providing Level 3 support for Citrix XenApp 6.5 and 7.6 and XenDesktop 5.6 and 7.6, defining and managing a project to replace over 400 XenApp 6.5 servers with XenApp … bash, perl, python), Experience in small companies or startups is highly desired, Strong written and verbal communication skills in English, Able to support MicroStrategy customers between 8:00am and 5:00pm CST (GMT +8), Experience/Knowledge of Linux, Windows and basic networking is a plus, Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), Networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Open to working shifts (7am-3pm or 10am-6pm M-F, including weekend rotations), Exposure to Virtualization (Hyper-V, VMware, Xen), Exposure to storage technologies (SAN, NAS, iSCSI, FC, RAID), Experience with programming / scripting (Batch, VB, PowerShell, C#), Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, 4+ years of experience in programming/scripting in one or more language, 3+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience in Linux system monitoring, analysis, and system administrator skills, Expert understanding of ETL principles and how to apply them within Hadoop, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, PHP, or JavaScript, 3+ years of experience in a technical position, 1+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience with data plane and control plane, Experience managing full application stacks from the OS up through custom applications, Excellent knowledge of Hadoop architecture and administration and support, Good understanding of distributed computing environments, Strong analysis and troubleshooting skills and experience. 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