United Premium Plus includes pod-like seats, more leg room, a private cabin area, and a few extra amenities here or there. Singapore Airlines: Premium Economy class aboard all Airbus A350-900, Airbus A380-800 and refitted Boeing 777-300ER aircraft, serving to Europe and United States Spicejet : Premium Economy (Located in the 1st 5 rows and exit rows of all 737s, featuring a 36" seat pitch, priority boarding and baggage handling and a larger baggage allowance, much like the SpiceMAX bundle) Those who aren’t elites will be able to reserve a Premier Plus seat with regular Economy Plus pricing. United also offers a unique feature called “From the flight deck,” which — in theory, at least — lets you listen in on air traffic control communications. Please view our advertising policy page for more information. The airline also provided headphones, but they’re the same crappy sets available in business class, and the connector on mine was broken, even though it was delivered wrapped in plastic. Everyone was offered the same gross turkey and cheese sandwich served in economy, along with our pick of items from the snack basket. (This feature, unique to United and known as Channel 9, wasn’t working for me, although the IFE did warn me that it would be limited on transatlantic flights.) A RED VENTURES COMPANY. Another crew member shouted from the aisle to lower the in-flight entertainment display, rather than coming over to tell us politely — if she’d done that, she probably would have noticed the water sitting out, too. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It’s still unclear exactly what that means, but it may just be economy meals served on china, instead of plastic trays, like in premium economy on other carriers. This puts the three US legacy carriers on par with many other international airlines that have had premium-economy seats on their aircraft for years. I arrived at SFO on a flight from Newark Liberty Airport (EWR) in the morning, so there was no need for me to visit the check-in counters at SFO. This review primarily covers the hard product, i.e., the seat, IFE and things that will be the same when United officially introduces the new class. Edited: 2 years ago A RED VENTURES COMPANY. When I arrived, the concierge greeted me with a warning that the lounge was jam-packed. It’s up to the pilots to enable it, though, and unfortunately they must have decided to keep it off for this flight. After an hour, the captain told us that what was parked at our gate was not our 777. We also got full-size Polaris amenity kits — the older version with the tin, complete with a Polaris-branded eye mask, along with earplugs, socks, a dental kit, various creams, tissues and a pen. I was impressed with United’s new Premium Plus hard product. Storage was incredibly limited, however — aside from the literature pocket above, all I had was a small compartment to the side of the seat. Since I was an Business Platinum Card® from American Express cardholder, I had access to the Centurion Lounge at SFO. Since this was still United economy’s soft product, all I received was a small pillow and thin blanket. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Their new slimline seats are horrible. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. I’m not sure if this was because I was using it over the North Atlantic, but it was basically inoperable. I would like to subscribe to The Points Guy newsletters and special email promotions. Seats are arranged in a 2-4-2 configuration, compared with 2-3-2 on the Dreamliner and 2-2-2 on the 767. Please view our advertising policy page for more information. The crew also made a big commotion with the brief snack service halfway through the flight, not long after I finally fell asleep — a period when snacks would otherwise be available on-demand in business class. View our latest valuations here. Finally, before landing, the crew didn’t come through to collect cups, and my neighbor’s would have spilled everywhere if he hadn’t caught it in time. I’ve flown a few other premium-economy products, and this seat definitely beats Air France’s. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Performance was hardly outstanding, but I was able to text, send and receive emails, work on TPG content and more with only a slight delay. About 35 minutes after takeoff, we had our first beverage service. Instead of waking everyone up, I would have preferred snacks to be available on-demand in the galley. The seats will a 2-4-2 configuration in rows 20-22. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I was only flying with a carry-on, so I didn’t need to check a bag. Review of United’s new Premium Plus seat on the 777-300ER. While Premium Plus hasn’t officially rolled out, I’m definitely a fan of the hard product, and the soft product seems promising. Most seats have large 13.3-inch touchscreen displays, with HD resolution — they really look great, overall. Although not massive, that’s a significant boost over economy’s 17-inch width. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. True coach seats are in the tight 3-4-3 configuration. It was completely full, and the boarding area was packed with eager travelers ready to explore the City of Light. Recline was not a whole lot more than in economy. Finally, all Classified guests get a parting gift of boxed chocolates — now destination-themed, though they’re not nearly as delicious as the Jacques Torres treats they used to serve. Then, after no updates for another hour, the captain came back on. Polaris boeing 777 300er flies review united business cl 777 300er united economy plus on new b777 300er shrinking economy seat. …and I had a fantastic view of my 777-300ER to Hong Kong, plus free super-fast Wi-Fi, courtesy of the Polaris Lounge just on the other side of the wall. Economy. The carrier plans on letting you book Premium Plus with miles, but it’s still unclear what those rates will be. Oddly, there were packets of butter and jam on the tray as well, but there wasn’t any bread served with this meal. The restaurant was completely empty — just how I like it! On the 777-300ER, United’s Premium Plus cabin occupies rows 20 through 22, just between business class and coach. Unfortunately, United is converting more of their 777 to 3-4-3 in economy. The detailed moving map was fully functional, though, and made it easy to follow along with the flight. United says Premium Plus passengers will receive upgraded dining options and cocktails when the product is officially available for purchase. I was happy that I wasn’t stuck with standard choices like Bud Light or Heineken. This was the only area where I encountered a different language, and I assume that it was just a bug that the airline will fix after a couple of flights. About 50 minutes after takeoff, the flight attendants came through for the first time. I easily fell asleep and snoozed in this position for hours. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). While I could have accessed the United Club for free thanks to my Star Alliance Gold status, I opted to walk around and explore for a few minutes, including a quick look at United’s unique “Miles Shop” in Terminal C. My flight was departing from C121, my favorite part of Terminal C, since it’s a bit airier than the rest of the piers. This site does not include all credit card companies or all available credit card offers. On the 777-200, rows 20 through 22 will be Premium Plus — look for a 2-4-2 configuration in those rows even though it will be marked as economy at present. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. There was also a full bar where you could order complimentary beer, wine and spirits. It’s been owned by United since 1998, when Boeing delivered it to the airline. Between the seats and underneath the armrest that flipped out was a USB and universal power outlet. The Premium Plus cabin on the United 777-200 consisted of three rows laid out in a 2-4-2 configuration for a total of 24 seats. Unfortunately, the Premium Plus cabin doesn’t have its own lavatory — instead, two lavs are shared with the large Economy Plus section, but there was never much of a wait during my flight, given that there were dozens of empty seats behind. I grabbed 21K, an aisle seat. They have an economy plus seat which might give you up to 5" more legroom. United doesn’t plan to offer lounge access to Premium Plus passengers anyway, so don’t expect to see lounge access included in your fare. Photos: United Debuts Premium Plus Seating on a Boeing 777-200. Wi-Fi was available from the moment we boarded, and rates were reasonable, especially given the length of the flight. When fully reclined and with both legrest and footrest extended, I found the leather seat to be quite comfortable. We may receive compensation when you click on links to those products. On Saturday, the Twittersphere reported that United would roll out its first Boeing 777-200 with Premium Plus seating on a SFO-CDG flight on Monday, so, naturally, we began figuring out how we could get on board. ALL RIGHTS RESERVED. You’ll still find middle seats in the Premium Plus cabin. United apparently told flight attendants that they can offer a pre-departure water service in Premium Plus if time permits — and time definitely seemed to permit on this flight, though we were never offered a drink. Premium Plus customers are prioritized above all regular economy fares — even sky-high “Y” — so I’ll have the best shot at scoring an upgrade, either during the days leading up to departure or at the gate. Even though it was so last-minute, we were able to book this flight with miles at the saver rate. For now, the premium-economy product will only be available on United 777s flying select international routes. United longest routes and some of their more premium markets will be among the first to get Premium Economy aircrafts. Boeing 777-300ER (77W) Seat map (60/290) Interior specifications. Although it was a touchscreen, there was still a handheld controller to navigate the entertainment system, one side a controller for video games and the other featuring a full keyboard. Trays were collected promptly after the meal, with the flight attendant offering up a big smile, a warm “thank you for flying United!” and wishing me a good stay in Hong Kong. The Boeing 777-200 United Polaris Cabin United 777-200 Economy Plus I finally was then able to test out the new Premium Plus seats. United 777-200 Premium Plus Lavatory Premium Plus passengers use the lavatory behind their cabin in economy class. Later in the flight, the same flight attendant came through with cups of water. If you’re a nervous flyer or just want to relax, there were a few meditation options, including content from Headspace. They were so slow I couldn’t even get the speed test to work. United Premium Economy Boeing 777 300er. Aside from the flavorless pasta, everything else tasted fine, but standard fare for an economy meal. Other US carriers Like United, American Airlines ’ and Delta ’s premium economy services offers 19-inch-wide seats (actually, Delta’s are 18.5 inches) with lots of legroom, amenity kits, free alcoholic beverages, and meals served on fancier plate ware. The bulkhead seats had a third button to extend the footrest. Even if I hadn’t visited Classified, waiting at the gate wouldn’t have been bad at all, given the various workstations (complete with USB and universal power outlets) available throughout the terminal now. Since row 20 is against the bulkhead, my IFE display folded out from the center console, and couldn’t be used during taxi, takeoff and landing. It was also where you plugged in your headphones. American Airlines Premium Economy 777-200 Cabin Also, where the 777-300ER’s Premium Economy cabin is separated from Business Class by and exit row and a block of lavatories, the 777-200 only has a small wall and some curtains dividing the top and middle cabins. I've read that the Indian/Hindu meals are usually the better meals on United. That means that the seats are about 19 inches wide. The AutoSleep app, which uses data from my Apple Watch, will give you an idea of just how much I struggled to catch some shut-eye, despite being absolutely exhausted after a busy weekend at home: Ultimately, the cabin you choose will likely come down to price — for an extra couple hundred dollars on United’s longest flights, I wouldn’t hesitate to buy a seat in Premium Plus, but I certainly wouldn’t want to waste one of my precious Global Premier Upgrades for a seat here, especially when it could land me a lie-flat bed on another flight. Still, I was happy to eat free, high-quality food before my flight. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It turned out that the gate crew wasn’t able to get in contact with the United maintenance team. Update: Some offers mentioned below are no longer available. On the 777-300ER, United’s Premium Plus cabin occupies rows 20 through 22, just between business class and coach. I just punched in a randomly selected week this fall for United’s daily nonstop from Newark to Tokyo roundtrip, and the cheapest Economy fare was $1,467. While the product could certainly evolve over time, for now, Premium Plus is a hodgepodge of business class and coach — the seats are closer to what you’ll find in economy, of course, with limited recline and personal space, while some amenities overlap with biz, such as the Saks Fifth Avenue pillow and blanket, select dishware and the full Polaris amenity kit. In fact, the lowest Premium Plus award I could find on this route came in at 79,000 miles each way, some 4,000 miles more than a saver business-class award on the same flight. Worst case, I’ll have a larger recliner to look forward to on a long international flight, even if United doesn’t offer the premium service to match. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. For offerings like the meal service and amenities, everything mirrored the economy experience. I started with a tuna tartare appetizer, which was flavorful, but a bit over-chilled, as if the fish had just come out of a refrigerator. This site does not include all credit card companies or all available credit card offers. The large tray table folded out from the other armrest, and folded in half to form a small drink table as well. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. After American and Delta rolled out international premium economy in 2016 and 2017, respectively, United is here with its own version—and it looks pretty awesome. While some shows just have an episode or two, United offers a bunch in its “box sets” section, where you’ll find entire seasons available to watch on-demand. You’ll still find middle seats in the Premium Plus cabin. Economy Plus is perfect for travelers who may not want to splurge on First or Business class, but need a little extra comfort for long-haul flights. I arrived at Newark about two hours before departure, and asked my Lyft to drop me off at Level 3, home to United’s speedier Premier Access check-in, which is available to all Premium Plus customers. The aircraft finally arrived at 3:30pm, 45 minutes after we had been scheduled to depart. This new cabin, called Premium Plus, will serve as the airline’s first premium economy product and will officially debut as early as the fall. The screen was crisp and clear, and there were plenty of movies, TV shows and games to choose from, including newer films like “Star Wars: The Last Jedi,” “Black Panther” and “Lady Bird” and classics like “101 Dalmatians” and “A League of Their Own.” If you’re an AvGeek, you’ll be pleased as punch to know they even let you eavesdrop on communications from the flight deck. Going forward, if an upgrade isn’t available to confirm at booking, my strategy will likely be to purchase a seat in Premium Plus then apply a GPU to waitlist for biz. It was decently flavorful thanks to the corn bread base, but the eggs and beans were very dried out — even the tomato sauce on top seemed dry, if that makes any sense. “We honestly don’t know where the aircraft is at the current time,” he said, laughing. I ordered a beer and coffee, an odd combination, I know, but I needed the coffee to power through what I knew would be a long flight. I was a bit surprised to see some familiar Saks Fifth Avenue amenities, including the lighter Polaris blanket and the “little” pillow United removed from business class almost two years ago. Can you imagine?! The food sounded nice. Eventually, though, you’ll see the seats on Boeing 767-300ERs, 777-200s, 777-300ERs and 787-10s. After lunch, I walked the few feet over to gate 121, where our HKG crew was just lining up to board. The movie selection was robust, with more than 200 films, including classics and a large variety of new releases. The Premium Plus section was cordoned off into its own minicabin, making me feel a little like I had more privacy. Both American (in 2016) and Delta (in 2017) introduced premium economy products. Some Economy Plus seats, which are currently billed as extra legroom seats only, will come with a few extra perks until the official launch of the Premium Plus product. The United Boeing 767-300ER version presented here is a fully refurbished aircraft. For an explanation of our Advertising Policy, visit this page. While this wasn’t the real Premium Plus dining experience, I was happy with my economy meal service. (Note: a dedicated Premium Plus amenity kit is on the way.). What is included in United Premium Plus? Boeing 777-200 (777) Version 1 (50/226) Version 2 (28/336) Version 3 (28/336) Version 4 (32/330) Seat map (50/226) Interior specifications. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Amex Platinum and Amex Centurion cardholders also receive complimentary access to any Centurion Lounge, which are becoming more and more common. We got off to a bad start right away. Wine, beer and alcoholic beverages are included, so I asked for a Scotch and sparkling water to start. United is selling a bonafide premium economy cabin for the first time. Our aircraft was still in the maintenance hangar and needed to taxi to the gate, meaning the flight was delayed. Fortunately, I was able to use my own noise-canceling set, instead. Sitting upright was quite comfortable too. I had heard good things about legroom at the bulkhead, so I grabbed 20L, a window seat on the starboard side. When United retrofitted the 777-200 with new seats it also updated the lavatory. True coach seats … If you’re low on United miles and Chase points, you could also book this flight with 30,000 Aeroplan points — a 1:1 transfer partner of American Express Membership Rewards. There wasn’t anyone waiting to greet Classified guests, so I wandered back there myself — after making a reservation through the dedicated website, of course. At the time, I was a United Silver premier member (that flight bumped me up to Gold, though!). Unfortunately the flight attendants weren’t aware that we were supposed to get menus, and later weren’t able to find them, so we were simply presented with a choice of “chicken or pasta.”. The British Airway Premium Economy 777 got mixed reviews whether the plane had an upgrade or not, and the British Airways Premium Economy 747 flights received the most negative reviews due to it being an older aircraft. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Cash fares were reasonable, though — for $1,322, I scored a Premium Plus seat on the outbound, and a “W” economy fare back to Newark, which I confirmed in Polaris using a Premier 1K Global Premier Upgrade (GPU) right away. Cons: Wi-Fi was abysmally slow. The Points Guy will not sell your email. I had arrived just in time for lunch, so I decided to visit the terminal’s “invite-only” restaurant, Classified, located at the back of Saison. A few weeks ago, I was flying United direct from San Francisco to Hong Kong. It was frustrating to see how crowded the lounge was. The 777-200ER, an extended range model, was registered N796UA; if you want to try the new Premium Plus seats right away, you’ll have to book a flight specifically on this aircraft. Terms apply to the offers listed on this page. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Pros: superb IFE and comfortable seats I could stretch out and sleep in. Summer travel season brings hordes of tourists to Paris, and our flight was no exception. We transferred the required points from Chase Ultimate Rewards to United, which converted at a 1:1 ratio, for the reservation. As a result, I’ll earn elite-qualifying credits and redeemable miles as follows, with the Premium Plus segment earning 150% Premier-Qualifying Miles, plus 1.5 Premier Qualifying Segments. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. It was retrofitted in Xiamen, China, in April, making this its first passenger flight departing from the US. The flight attendants weren’t aggressive with every interaction, but there certainly wasn’t anything premium about the service we received in Premium Plus — absolutely nothing at all. After my 20% discount, thanks to the United Explorer Card, I actually had enough left over to tip 22%, bringing my total to $41.84. I was served still water, instead, with both drinks presented in blue plastic cups. Althoug… It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. I just had such a hard time getting comfortable — the seat didn’t recline enough, the leg rest was a joke and the pillow was too small to provide much support. American Airlines Premium Economy Routes are international, Hawaii and Alaska flights. The seats were comfortable and felt like a real upgrade over what you’d get in economy. This site does not include all credit card companies or all available credit card offers. The entree turned out to be scrambled eggs instead — the exact same dish I had in United’s regional business class to Cancun (CUN) last month. She wasn’t lying: The place was filled to the brim, making it difficult to find a spot to sit. United Airlines initially rolled out its Premium Plus option on its Boeing 777-200s (V5), with the premium economy seats eventually becoming available on the carriers’ 777-300ERs, 787-10s, and 767-300ERs (V3). Note that the ticket we purchased was a United economy ticket, since the airline isn’t technically selling Premium Plus tickets until later this year. She then, finally, extended her hand to grab mine, looking very grumpy as she did it. I had a few backups, though. The aircraft was outfitted with Wi-Fi, but speeds were abysmally slow. In fact, I wrote most of this review during the flight without too much frustration, including uploading almost all of the photos you see here — which is certainly more than I’d been able to do with Panasonic Wi-Fi in the past. My only complaint was that there was a seat support in the middle of where I’d put my feet, meaning I had to position my legs awkwardly if I wanted them fully extended. The roll wasn’t heated up, either, and the cookie — the same available in business class — was stale. The Chobani yogurt and fresh fruit were definitely the highlight there. All of the programming began with a Bonvoy ad, believe it or not — the same one that aired during the Super Bowl — but you could skip ahead easily enough. This post contains references to products from one or more of our advertisers. Value calculated by TPG and not the bank advertiser ’ s responsibility to ensure all posts questions. 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