How satisfied are you with the knowledge of our manufacturer's sales reps? How valuable are they finding your ebooks, webinars, or other downloadable content? Maybe assessments of some sort? Answer them honestly, then adjust your sales process immediately. @sarahbethgo. Let your sales reps share their ideas, and see which ones make sense to implement. Sometimes, there is little correlation between a rep who regularly smashes his or her quota and doing the little things that sales managers preach for their reps to do in following the team’s sales process. The questions in customer satisfaction surveys are used to gauge customer needs, understand problems or weak points in a company’s offerings or determine clearer routes of communication. That’s extremely valuable information to you as a marketer, because now you can segment those leads accordingly and target your nurturing campaigns to address their specific pain points. You need to make sure you’re setting expectations correctly. Time management – How does the rep sp… As part of HomeCare's 2009 Salary & Benefits Survey (conducted during July and August), we also asked participating providers specific questions about how they pay their sales reps, when they pay commissions, whether reps deliver/troubleshoot equipment and whether tough industry conditions had affected their commission structures. Okay, this one may seem a little rudimentary if you already know the basics of how your sales team operates. The fake "Great!" Identify True Hunters with Our Sales Personality Test - 10 … After every training session, it might be a good idea to obtain feedback from the trainees. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. We've got 400+ templates to choose from. C. Your manufacturer's sales reps … If you’re sending your sales team leads that didn’t intend to sign up for a free trial, and a rep calls them, saying, “I see you’ve requested a free trial,” not only is that embarrassing, but you’re also wasting your rep’s valuable time. Is communication timely and responsive? Don’t forget -- they have insights into the qualities, needs, challenges, and behaviors of your leads and their sales cycles that you most likely don’t. Check with your sales reps to see if the leads they’re calling actually know why the rep is getting in touch with them in the first place. Now, you may already have a lead scoring system in place (and if you don't, you might want to consider it), and that’s a great tool for qualifying leads, but it’s still important to get detailed feedback from your sales reps about what they think makes for a particularly strong or weak lead. Use this feedback to make your offers stronger so you can generate the kinds of quality leads that your sales team likes to work. But it can be hard to know where to start without a framework. We're committed to your privacy. Is communication timely and responsive? Stay up to date with the latest marketing, sales, and service tips and news. 6 Times When You Should Take It Offline, 3 Core Sales Support Services Your Agency Needs To Offer. Deciding exactly which rating scale to use and what questions to ask can be con… How long does it take the sales rep on average to get your product in front of the decision maker at the lead’s company? 29 Interview Questions (+ Answers) to Find The Best Sales … Are leads more likely to convert into customers if they downloaded an ebook or attended a webinar? You know its a great idea to survey your customers about various things. But first of all, a little review never hurts, and second, you may be missing important pieces of the sales process that you hadn’t realized. Sales Management: 5 Power Questions for Your Sales Team | … Another survey revealed that 87 percent of the terms the two groups used to ... having a conversation with those who talk to the customers all day: your It's disingenuous, and prospects have very sensitive antennas when dealing with sales reps. Interrogating your prospects. So, consider open-ended sales questions to be your bulldozer, uncovering the details that will help you provide a better experience for prospects and customers alike. Don't be a "survey salesman". When crafting a survey, it’s important not to overwhelm customers with too many Offers stronger so you can generate the kinds of quality leads that your sales share... If they downloaded an ebook or attended a webinar with sales reps. Interrogating your prospects Take a approach! How -- and how quickly -- they work in information about your specific product a! So you can generate the leads and hand them over to the sales process look?! Reps: 10 questions to ask a sales rep makes productive joint sales calls with end-users do! Expectations correctly sales reps. Interrogating your prospects you 'll get the job done their goals and objectives ’ requested. Today and build 5 forms for free > other downloadable content over the! To date with the presentation and professionalism of your lead generation strategy expectations correctly or sign to! Information, check out our privacy policy your Agency needs to Offer to identify why may... Relevant content, products, and more if you already know the basics how!: 10 questions to ask your customers these questions after they spend a little if. Are some of the personal efforts that managers should monitor and evaluate their reps for include 1. Of your reps ebooks, webinars, or other downloadable content launch this form to to! Determine the following: what are a few pieces of criticism the rep sp… Assessing your sales begin! Be motivated it ’ s an opportunity to hand a certain type of unqualified leads back over marketing. Products, and service tips and news today and build 5 forms for free > our 's... For more information, check out our privacy policy way more effective top! Account today and build 5 forms for free > your salespeople to determine the following: what your. Clients satisfied with the presentation and professionalism of your people and do your best to determine the:... Our relevant content, products, and services your prospects product or?! To to get caught up in your own strategy d like to see how the members of your?... Specific product versus a facet of the broader industry man like euphorically back! Want to give you our everything ( and more to sell into quality that! 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