Were the maps hard to access? Achieving a good response rate and obtaining useful survey data is a matter of asking the right questions at the right times. A fun way to ask this question is with signage at the exits of the event. Whether you’re planning an event, responding to feedback in real time, or hoping to improve based on post-event feedback, follow these guidelines for an easy way to make surveying an integral part of your success. Use the feedback on this question to decide if you want to return to this venue next year. A short and simple survey gets more responses. Be sure to inquire about the check-in process, either as part of the process itself or as an immediate follow-up. That way, your event will meet the needs of every attendee. At the end of the day, it’s good to know that you delivered on your promises, but sometimes you want to explicitly ask for constructive feedback – especially if your survey is not 100% anonymous. Consider facilitating networking opportunities at your event by assigning attendees to a buddy or a group based on simile needs. Communicate what discounts or perks come with using the suggested hotel on your event registration page. These “floaters” can ask specific questions, or they can interact as attendees themselves to provide authentic feedback on the “feel” of an event from the attendee perspective. The best conference and event survey questions to ask at each stage. The first struggle with event survey questions is knowing what to ask to get the most actionable insights. Connect registrants before the event begins and share contact info in your event group and event app. New technology is penetrating every strata of the events industry, and it can be a lot to keep up with. Someone who answers with a 6 or below will potentially advise people not to come next year, making them detractors. While attendees with food-related allergies usually bring their medicine with them, it is best to bear them in mind when serving food at an event. Both quantitative and qualitative data can be used to validate their choices to sponsors and stakeholders, prove event ROI and engagement, and tweak future events and marketing campaigns to ensure attendee satisfaction. Tweak your itinerary based on the results of this question to allow for the potential of extra seating and photography/videography for your most popular speaker sessions. the Intelligence platform to run better events. All of their feedback is valuable, and that should be reflected in the post event survey. Do you think the event met its goals? Event planning surveys are a quick and cost-effective way to obtain feedback from attendees. With this expert-certified event planning survey template, you’ll learn who is planning to be present and what they would like to get from attending the event. Prompt attendees to discard their badges into “Yes/No” bins based on whether or not they plan to return next year. The EPI questions, as you can see, are fairly common post-event survey questions. Tip #3: Ask your NPS questions early Like other pre-survey questions, this one also gives insight into areas for potential tweaks for future events, such as the number of hotel rooms needed. Your NPS is the ultimate satisfaction indicator because it forces the respondent to assess the value of your event but asks in a way that is simple and nuanced at the same time. Use this question to help tailor your event experience to confirmed attendees. From keynotes to locations and from venues to catering, there’s no shortage of decisions to be made. You can use pre-conference survey questions to really get to know their preferences to provide them with the best possible event experience. Speakers are a huge draw to any event. … Follow this question up with an open-ended one that leaves room for suggestions of improvement. The second is getting attendees to engage with the surveys so you have a good enough response rate to accurately reflect the thoughts and feelings of your audience. Does the furniture set up allow for ease of maneuverability for attendees using a wheelchair? That way, you collect feedback even when people don’t complete the entire survey. If YES, here are 19 crucial questions to ask your clients before giving a quote. If you cannot or do not have marketing automation systems in place to track this information, it is still worth taking note. Based on the responses, tweaks can be made to speaker lineups, swag items, schedule times and more. This is often the last question in a post-event survey. Keep track of what attendees suggest or take up. The best survey questions to ask that will 1) provide the meaningful data you need to improve the quality and responsiveness of your programs 2) understand your attendees and deepen the relationships you’ve begun with them. Free event planning evaluation survey template + sample questionnaire for hotels and restaurants. asking for permission to be contacted or ensuring that someone agrees to a privacy policy). Have volunteers or staff members that float through the event and engage with attendees and vendors during the event. How would you rate the quality of information received prior to the event? Organize your event in a way that will meet attendees’ expectations by finding out what people would like to learn. You’ll be able to choose the template when you begin creating a survey. Is there a ramp and elevator on-site? It makes a case for sponsorship value, alludes to areas of attendee interest and can help inform the overall event program. Have you worked with an event planner before? Knowing what was difficult to navigate and where can help you control routes and traffic during your event, and let you know if you need to erect some maps on onsite signage or promote the event app for navigation. Ask open-ended questions and include a comments column to discover your potential attendees expectations of the event. Check-in can often be a hassle and is one of the first opportunities event organizers have to make an impression on attendees. If you want to have content like this for your website. Use that information to double-down on things that were well received and modify things that weren’t. a numerical rating of a product, service or experience) or something that you plan to use to generate useful statistics later. Pre-event surveys help organizers get to know attendees and offer enhanced personalization. It can be sent out during the feedback survey questions after the event. It is very important as an event organizer to have a grasp on what the actual event takeaways were so you can learn about any potentially problematic discrepancies. Is there a particular breakout or lecture room that gave more audio trouble than others? Before you decide on that team building exercise, offsite, or holiday party, send out a corporate event survey to gather all of the data you need to make an informed decision. With our PDF Editor, it’s easy to customize your Event Satisfaction Survey Template so it matches your event. Setting up the right accounts and hashtags for your event paves the way for organic marketing. This question also helps attendees to feel valued and as if they have a voice. Was the purpose educational? SurveyMonkey. Products. Surveys during the event provide ongoing qualitative and quantitative data on the attendee experience. Event feedback survey questions are survey questions asked after an event has concluded to the attendees to understand their opinions about the event. If you’re not going to follow up with a qualitative question and you’re not concerned about tracking who responded, you can also provide a feedback stand on the way out of the check-in area. Are attendees able to be heard during Q+A sessions? Our event survey tips and examples are designed to help you collect feedback and draw meaningful conclusions for your next event. The sample questions used here will help you gather information about what day of the week the attendees prefer the event be held, what topics they think should be covered during the event. With the variety of dietary restrictions people have today, options are no longer optional. Issues with event technology adoption can stem from a lot of places, and this question can help you determine if you need to better explain the value of the tech or deliver better training/onboarding. This article was originally published on JDsupra.com. Is there ample seating for those who have injuries or get tired easily? They allow you to take advantage of moments when the things you’re asking about are fresh in the attendees’ minds, and can provide insights that let you know if you have to pivot or modify your strategy on a dime. 1. Pairing this with pointed yes/no binary questions or 1-5 rating questions can help you define the problem. A first impression of the venue is a great metric to have, especially because post-event survey questions about the overall event can be tainted if attendees have a negative experience during the event. So feel free to include this question in the post event wrap-up that takes place via email after attendees have gotten back home. Just remember to ask permission the first time you gather this information and transparently explain what you’ll use it for. Empower your organization with our secure survey platform. This question should be asked of early-bird registrants (after ticket purchase/RSVP, but prior to the date of the event.) Did the training content meet your expectations? While you can direct people to a survey via email or through your event app, timely onsite prompts via RFID, biometrics and geotagging are becoming popular. For example, in a Cvent study, 63% of planners reported that entertainers were critical in driving attendance. Pre-event survey questions might look like this: What kind of SWAG do you prefer? Below is a sample EPI report. Integrations & Plug-ins. There’s no use finding out people didn’t like it if you don’t know what they didn’t like about it. Was it meant to facilitate lucrative connections? This open-ended question will give you great insight into what specifically attendees liked about your event, giving attendees the freedom to speak more to their overall event goals and how the event satisfied them. Create & send surveys with the world’s leading online survey software. Every interaction they have with an attendee can really set the tone for your brand and the event as a whole. Get your event survey started today. Prior to hosting an event, such as a fundraiser or training event, get feedback from attendees so that you can make the event really shine. Post Event. These two insights together will inform your marketing in future events. Here are some sample event survey questions that we’ll cover in this post: Are you likely to participate in one of our events in the future? Ask during breakout sessions or break times to give people a chance to reflect on the event thus far. If your survey platform allows for it, dynamically produce additional questions for ratings under 3 (or whatever the halfway point on your scale is) to home in on the problem with the venue. Try this survey template for free! Sample Event Survey Questions. Be sure to share the results with your check-in software team and to go over them in the debrief to optimize the check-in process. Pay attention to your respondents’ sentiment. It is a great idea to leverage this information to create suggestions and to inform your content curation process both for this and future events. Frame these types of questions as ongoing polls/contests and announce crowd favorites throughout the event to boost engagement. Tip #2: Start your event survey with a general question. Pre-event surveys help organizers get to know attendees and offer enhanced personalization. This is especially useful when you have moved from your usual event space and opted for another. With this expert-certified event planning survey template, you’ll learn who is planning to be present and what they would like to get from attending the event. We’ll start the list of post event survey questions with some universal questions that can be used for almost any type of public events. If you already have some idea of the traffic flow issues, use a version of this question that homes in on how you could better have resolved them. Knowing what channels are generating your leads will help you to target your marketing efforts and can allow for greater reach. If food is part of your program, you have to respect the restrictions and dietary choices of your participants or they will not have a good experience. While you can include it in the mid-event survey questions, putting this question in the post event survey will work as well. ... Clean and disinfect shared objects between uses—for example, payment terminals, tables, countertops, bars, and condiment holders. Events are an excellent time to showcase any new talent within the industry. Consider putting together a survey analytics dashboard to monitor results in real-time. One of the most common post event survey questions, the results are commonly referred to as your ‘NPS,’ or ‘net promoter score’. Not only that, the number of respondents and what marketing they … Post Event Planning Check List - review this list before moving to the post event planning board Design your post-event survey and send out to all attendees (see section list 6) Don't forget to ask for endorsement/review in your survey Invite them to a Facebook Group (If you run one) Knowing on which platforms your audience is most likely to engage with your brand will help you direct your resources to the channels with the best returns. Our event planning template will not only help you get a proper headcount for people attending the event, but it will help you plan the menu, speaker agendas, and learn if people would like to receive any additional information about the event. To create a survey using the Event Planning survey template, just sign up or sign in to SurveyMonkey. Pre-event survey questions There are generally three different types of event survey questions: Number driven, NPS-style questions that ask for something quantifiable (i.e. Was this your first time attending one of our events? Knowing that attendees are regulars is a wonderful signal that your event is appealing or useful in certain ways. Food allergies? Here are ten post-event survey questions that can be used for almost any event: 1. Here are some example pre-event survey questions to ask before the event begins. Ask questions to collect sales, pre-event, event, and post-event feedback. Asking the right questions is key to getting useful answers. Use dynamic form logic to present people who respond ‘yes’ with a request for permission to use their response as a testimonial for future events. Information for Event Planners and Individuals. “while 35% complained of network issues, but 82% of those respondents were using flip phones”). We’ve got the tools you need to create and send an event planning survey that will give you the information you need. This article explains the 30 best questions to ask in event surveys, and we’ll take you through what each question is for and how and when to ask it for the best results. If your event app allows for it, have the alert include the question and options itself, so that attendees can just close the alert by answering the question. These include all kinds of public events such as fundraisers, trade shows, store openings, promotions, and other happenings that enable you to reach new people. 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