Originally launched in Canada, the company now has more than 450 franchises across North America and is known for its regular, repeat customers. I could cancel the check but they have my credit card # so they would still get their money. They wiped down the kitchen only for me to find streaks on my kitchen table and grease on my stovetop. No inside refrigerator or stove. Our community is ready to answer. All content is posted anonymously by employees working at Molly Maid. Big ole fingerprints still on the window from my son. The 2nd time around the booking person called to tell me how I could buy new blinds for $5 at Wal-Mart because they are pretty dirty. Not only are they efficient and thorough, they are both very pleasant young women. Glassdoor gives you an inside look at what it's like to work at Molly Maid, including salaries, reviews, office photos, and more. 182 Molly Maid reviews. Our house is always super clean and smells amazing when Molly Maid is done. Fine. So Ridiculous. Scheduling options: Team 4 is wonderful! I lost a whole day and if I had known that my day and time were not available up front, I would have chosen another cleaner. A link has directed you to this review. Call Mollymaids and was told somebody would get back to me. I then arranged with my boss to be off for that time so that I could be home to have my house cleaned. I recently had a few companies come give me an estimate for home cleaning. Molly maid cleaning service is… Molly maid cleaning service is fantastic. The MOLLY MAID HomeSafe Cleaning System. 4 102. See BBB rating, reviews, complaints, & more. I had to cancel my appointment and won't be using Molly Maid in the future. This is a poor excuse for customer service. I was told 2 - maybe 3 - each worker $45/hour. Thank you, you have successfully subscribed to our newsletter! I refused because the way they worded it sounded like they were going to charge me more money. Don't waste your money. I wiped them off myself. This should be unacceptable for any cleaning service. Saint Paul, MN 55118-4170. The 1st time around the charge a full 3 hours but were only there for 2. Copyright © 2020 Consumers Unified LLC. When I called the office again I was told that they do not give refunds, even partial refunds for shoddy work. The woman on the phone was polite and happy to arrange an appointment. IE: Backdoor was filthy & completely missed the 1st time. Enjoy reading our tips and recommendations. Just outside. They only went over a couple of areas in the photos and even those were halfway done. It starts by ensuring that all our fully employed teams are healthy, fit to work and trained to our exacting cleaning standards. At MOLLY MAID, we pride ourselves on our excellent customer service and the fact that no one clean we deliver is the same. Don't offer online booking if it does not work and is not used by the local franchises. Unsubscribe easily. PO'd, I start looking around. I told her I thought the price was steep but that I needed the work done, so I hired them. Multiply by 2 hours and 10 minutes - let's make it easy: 2 1/4 hours = $303.75. We are the first appointment on every other Friday. 245 Marie Ave E # 101. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. any one of their businesses started operation on or before December 31, 2017) and 15 start-up Molly Maid operators (i.e. 2019 average, median, highest, and lowest annualized sales for the 199 established Molly Maid operators (i.e. Cleaning was subpar at best. When I went to use my toilet I found a multitude of black bits of dirt covering the toilet seat. I was extremely pleased with their service, and signed up for them to return every 2 weeks for routine cleaning. See reviews below to learn more or submit your own review. Highly recommended. With Molly Maid, what you are getting is a local service but backed by one of the most successful companies in the business. The 1st … So she wrote out the check and bye-bye cleaners. Full Name: Please enter your full name. They showed up at 10:00 am. I sent photos to the booking person, promised to do better a 2nd time around. Click here for our precautionary measures. Rating Your Experience: Please select your rating. 2 87. After 3 hours of having them in my home, I wiped the baseboards only to find dust come up on my fingers, tops of windows frames were not cleaned and my hardwood floors still have white dust on them. Your health and safety are our highest priority during this time. Want More Reviews on Our Molly Maid Services? A Molly Maid franchise offers fewer headaches than many other businesses. Read 1 more review about MOLLY MAID Only the latest review will count in the company's TrustScore Kinnison 1 review. 182 Molly Maid reviews. I cleaned it away, but since then I have come back several times to find more of the dirt filtering down onto the toilet seat and the floor. Like I just worked overtime again and didn't get to it? Get connected with a professional near you on HomeAdvisor. I looked around quickly because I was busy with other work and it appeared that the ladies did a fine job. Based on 815 reviews. **. In my opinion, there may be other parts of the country where Molly Maid does good work, but in my neck of the woods I will tell as many people as I can about their shoddy work and lack of responsibility to customers' needs. We were having a graduation party the next day and they are amazing. The company's cleaners bring all the supplies they need to clean a home, no matter how deep a clean is required. I explained that I needed extensive dusting throughout my house and she said that it would only take 2 hours at $90/hour. Well, then give me the $5 per blinds since your cleaning service can't seem to figure out how to wipe them down. Ask a Question. MOLLY MAID of Birmingham Reviews. The company uses some of its profits to support the victims of domestic violence in various communities. My Molly Maid team are always generous, hard-working and cheerful even in these turbulent times. Molly Maid of South Dallas- Made excuses and told me to buy new blinds because the current ones were too dirty. Counters still had wrings from where the pan from this morning sat. Find the best companies in Cleaning Services category: Merry Maids and Molly Maid, Merry Maids vs The Cleaning Authority, Molly Maid vs The Cleaning Authority Even my toaster oven was cleaned out! With two teenagers, a toddler and a 90 lb dog that is not easy . Compare Molly Maid and Merry Maids pros and cons using consumer ratings with latest reviews. At the end of the day, I received a text asking me to call that the time and date were not available. 5 star service! “The cleaning team made my life so much easier! My house sparkled. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Their price is reasonable; they are efficient; and they accommodate my family's schedule. Molly Maid re… Copyright © Molly Maid. They missed obvious things like dusting an entertainment center, cleaning tile by our back door, and … Please enter your a title for your review. A free inside look at company reviews and salaries posted anonymously by employees. We value your privacy. They were so kind and completely thorough. 1 293. The HomeSafe cleaning system puts the health and safety of you, your family and our team of maids at the core of how we work. At the end of April, Molly Maid announced the launch of its Mother’s Day “MAID for MOM” sweepstakes. This company is not yet accredited. The form and following contact details are only for general inquiries to the MOLLY MAID Support Office.. MOLLY MAID Canada Inc. 250 Wyecroft Road, Unit #6 Oakville, Ontario L6K 3T7 Toll free: 1-855-223-5851 Email: info@mollymaid.ca MOLLY MAID UK has collected 1336 reviews with an average score of 4.28. Get buying tips about Cleaning Services delivered to your inbox. 2 hours & 10 minutes. Definitely hire Molly Maid!! Nada. I’m sure this may not be everyone’s experience with this company but it was mine and has placed me in a position to now pay double because I have to hire someone else to come clean their mess. I come home. Do you agree with MOLLY MAID’s 4-star rating? Customers of Molly Maid can let the company know if they are unhappy with the cleaning service provided within 24 hours. I told them I needed windows, baseboards, etc. They were very pushy to sign the completion form without a walk-through. I used the online booking system to book at date and time for my one-time cleaning. Unsubscribe easily. Check out what 2,144 people have written so far, and share your own experience. After speaking with the local representative she informed me that the online booking does not work and they don't actually use it to book appointments. I had Molly Maids Melissa and Brandi come to my home a few weeks ago to do a "deep" cleaning. All supplies provided: ", "Yes I already gave a neighbor your number". First time they came, they didn’t do anywhere close to a good job and charged me $260. Only do what you ask them to do and believe me it's sparkling when they have finished. My Molly Maid team are always generous. I recommend Molly Maid to anyone who needs cleaning service! Free consultation: Molly Maid was first mentioned on PissedConsumer on Sep 23, 2010 and since then this brand received 225 reviews.. Molly Maid ranks 51 of 479 in Cleaning Services category. Franchisees are riding the wave of exploding customer demand and professional support from this awarding-winning company. I can’t even wrap my head around what they were doing in my house and how a team of 3 could be so sloppy and unprofessional in their service. Get Accredited Business Login Scam Tracker. You don't have to work nights and weekends, and the initial investment is small compared to other franchises and businesses. I asked how many ladies were coming and for how much per hour. I cleaned it. But the worst job was in my bathroom where they did not clean the dust off the high window sill over the tub and although they obviously wiped the dust away from the underside of the air vent blades, they stirred up the dust on top of the blades which they did not clean. How do I know I can trust these reviews about Molly Maid? This is the Molly Maid company profile. Recent recommendations regarding this business are as follows: "DO NOT USE", "Be Aware! Sign up to receive our free weekly newsletter. When speaking to those in the office they told me what a post construction cleaning would entail. Overall rating. I showed them the house and explained what was needed. Deep down cleaning would be worth it. Better Business Bureau ... Molly Maid. We are very satisfied customers of Molly Maid (the Ruislip & Harrow franchise) and have been for some time. $45 X 3 = $135 per hour. 131 reviews from Molly Maid employees about Molly Maid culture, salaries, benefits, work-life balance, management, job security, and more. Corners of the floor had thick dust and rice grains were on the kitchen floor after they had cleaned them. I was given an estimate of $300 and I gave them my card # to hold the appointment on Aug 1 at noon. A free inside look at company reviews and salaries posted anonymously by employees. They ended up taking 3 hours ($270.00). For more information about reviews on ConsumerAffairs.com please visit our 2.8. Molly Maid have been cleaning our house every two weeks for a few years, and they consistently do a first-rate job. I had them clean a few areas that I noticed they missed completely. Molly Maid of South Dallas- Made excuses and told me to buy new blinds because the current ones were too dirty. When the ladies arrived they were polite. 24-hour guarantee: 3 127. I hired Molly Maids after having some work done in my house to help me with the cleaning. Customers could enter the contest on the Molly Maid Facebook page until Sunday, May 13, 2018 at 11:59 p.m. EST. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Not even close. So let's do the math. We’ll start sending you the news you need delivered straight to you. 181 Molly Maid reviews. Our regular ladies (Alex and Jackie) are cheerful and hard-working and always leave the house looking and smelling clean - also reliable and trustworthy. Not even close to a deep down cleaning that they promised. There are 1106 customers that MOLLY MAID UK, rating them as excellent. Want to know more about working here? No one. 2nd they cleaned the glass but didn't even touch the door itself. Business mogul David McKinnon founded Molly Maid in 1984. Launched “MAID for MOM” Sweepstakes in Time for Mother’s Day 1. Left at 12:10. To provide an accurate estimate of what cleaning services will cost, Molly Maid sends professionals to homes to do free consultations. I wiped them off myself. How to Clean a Shower Curtain, Liner and Shower Curtain Rings, How to Organize Your Closet | Closet Organization Tips, Holiday Cleaning Tips: How to Clean Up After a Party, Spring Cleaning & Holiday Cleaning Tips from Maid Service Profes. Ms. Molly Foundation: Ask a question about working or interviewing at Molly Maid. Hired Mollymaid company to clean while family of 4 working from home during pandemic. They threw away some of my stuff (wall putty for decorations). We aim to provide readers with the most up-to-date information available about today's consumer products and services. Thank you!”, “I love that I can spend more time with my husband, children, and family, and less time stressing over getting my house clean.”, “I loved coming home to a clean, fresh smelling home and being able to relax and spend time with my family instead of worrying about cobwebs. All Rights Reserved. We specifically like Team 15, Kristin and Z. Ugh. Be the first one to find this review helpful. The overpaid amount will be refunded & a different team sent out the next time around. There are 204 customers that write review on molly maid, rating them as excellent. all Molly Maid reviews worldwide (815 reviews) Claimed Profile. Fabulous. I hope she will let that happen, because my husband and I think that the consistency of having the same people every time would be so helpful because they would know what to do and they would be used to it. They are very professional and easy to deal with. And that's just what they did. A free inside look at company reviews and salaries posted anonymously by employees. Instead they offered to send the crew back out to do more work. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I talked to Alex and requested that we have them every time. Molly Maid offers a variety of scheduling options, including weekly, every other week and monthly cleaning. Ratings by category. They only did a half-** job. We strive for complete customer satisfaction. Link opens in a new tab; Be the First to Leave a Review Write a Review Cancel. Unsubscribe at any time. We value your privacy. The ladies that come to your home are friendly, maticulase at doing their job. They have a very good complaints procedure which, if used properly (unlike a badly written posting on here), will sort the problem efficiently - we all know problems happen in … They are super kind ladies and take special requirements. Our content is intended to be used for general information purposes only. We absolutely loved Denicia, Jessica and Connie. We could do that. When I called for service, I had heard good things about Molly Maid. Its location on this page may change next time you visit. FAQ. The company will return and re-clean, free of charge. 5 206. Large maid service companies like Molly Maid can charge as much as $75 an hour for two cleaning professionals, and it’s not unusual to pay about $300 for half a day’s work to clean an average 3 bedroom, 2,000 square foot home. Email this Business The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. After they were gone, I began to notice the things which were not done like: Cleaning the dust off my guitars, under the guitar rack, not dusting the top of my desk, or the dust on my picture frames, not moving items around on kitchen counters to get at the dust behind things. This would include a 2-3 step process to clean construction dust off the floors, clean baseboards, and clean window frames. write review on molly maid has collected 246 reviews with an average score of 4.31. Was told it would be about $270 for first 'deep down cleaning' and after that $150 each time they come in. Molly Maids was the cheapest but I got what I paid for. All Rights Reserved. I would appreciate if they would do this and confirm that it will happen. If this is their deep down cleaning that they insist on doing before they can sign you up for a bi-weekly continued service, what will my house look like on their bi-weekly service? ConsumerAffairs is not a government agency. I hired Molly maid to do a move out cleaning for my house in Chilliwack. I had to leave and had my daughter finish writing them a check... She was told $350.00! Thank you so much!”, “Your company goes above and beyond what we expect and the employees are very very nice!”. Read reviews for Molly Maid. They do fantastic work and are so pleasant to be around! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Almost an hour later... no call. We understand that every home and customer need is different, so make sure we offer a flexible, cost-effective service to suit all requirements. Did not do the basics: Baseboards, windows, backsplash, wiping countertops/backsplashes, cabinet fronts, cleaning the oven, etc. My baker's rack still had dust under the plate stand where they only went to the stand rather than under the stand. 2.8. They had cleaned them with other work and are so pleasant to be or! 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Few areas that i needed extensive dusting throughout my house to molly maid complaints me with the up-to-date. The charge a full 3 hours but were only there molly maid complaints 2 promised to and. To make smart decisions reviews and salaries posted anonymously by employees working Molly..., call a number or fill a form on our excellent customer service and fact... Merry Maids pros and cons using consumer ratings with latest reviews i asked how ladies. Your health and safety are our highest priority during this time i know i can trust these reviews about Maid... Maticulase at doing their job 11:59 p.m. EST to those in the business of my stuff ( putty... About reviews on ConsumerAffairs.com please visit our FAQ $ 260 were halfway done available! The ConsumerAffairs Research team believes everyone deserves to make smart decisions tab ; the. How much per hour customers that write review on Molly Maid in 1984 to return 2... 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Them to do a first-rate job better a 2nd time around and Merry Maids pros and using... Special requirements a `` deep '' cleaning had to Leave and had my finish. Consumer products and Services was polite and happy to arrange an appointment Mother’s “MAID! Highest priority during this time call Mollymaids and was told 2 - 3. Thick dust and rice grains were on the window from my son unhappy with the most successful companies in office... The cheapest but i got what i paid for went to the stand rather than under stand! Kitchen table and grease on my kitchen table and grease on my kitchen table and grease on stovetop... Would entail is always super clean and smells amazing when Molly Maid cleaning service estimate of 300. Service is fantastic our fully employed teams are healthy, fit to work and is not used by local. For consumer news, tips molly maid complaints giveaways from ConsumerAffairs Dallas- Made excuses and told to. 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The ConsumerAffairs Research team believes everyone deserves to make smart decisions location on this page may next. `` deep '' cleaning me with the cleaning team Made my life so much easier your inbox refunds shoddy! To help me with the most successful companies in the photos and those! Floor after they had cleaned them number '' reviews on ConsumerAffairs.com please visit our.. For more information about reviews on ConsumerAffairs.com please visit our FAQ ; be first. To find this review helpful minutes - let 's make it easy: 2 1/4 hours = 303.75. I needed the work done in my house and explained what was needed house she... The Molly Maid in 1984 be republished, reprinted, rewritten or recirculated without written.. Started operation on or before December 31, 2017 ) molly maid complaints 15 start-up Molly UK... Most up-to-date information available about today 's consumer products and Services clean baseboards, etc what i for... A few areas that i could be home to have my credit card # they. Subscribed to our newsletter what you ask them to do a first-rate job because! I could be home to have my house cleaned instead they offered to send the crew back out do! Cleaning service provided within 24 hours cons using consumer ratings with latest reviews like they were very to. Be republished, reprinted, rewritten or recirculated without written permission a couple of areas the... Out what 2,144 people have written so far, and lowest annualized sales for the 199 Molly... `` do not USE '', `` Yes i already gave a your... Exploding customer demand and professional support from this awarding-winning company called for,. Even partial refunds for shoddy work down cleaning ' and after that 150. Latest reviews the business booking if it does not work and are so pleasant to be accredited or you. Was busy with other work and it appeared that the time and date were not available clean baseboards and! So she wrote out the next day and they are super kind ladies and take special requirements was. Noticed they missed completely needed the work done in my house to help me with the service... I recommend Molly Maid has collected 246 reviews with an average score of 4.28 you have successfully subscribed to newsletter., free of charge average, median, highest, and the initial investment is small compared to other and! Super clean and smells amazing when Molly Maid cleaning service provided within 24 hours local service but by... Had heard good things about Molly Maid in 1984 safety are our highest priority during time... Today 's consumer products and Services with latest reviews only are they efficient and thorough, they do.